Dukaan Vs Bikayi: The Ultimate Showdown for E-Commerce Supremacy – Which Will Reign Supreme?

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Written By Chirag Dude

In today’s digital age, having a robust e-commerce platform is crucial for the success of any business. With numerous options available, it’s essential to choose the right platform that meets your specific needs.

In our article we aim to provide an in-depth comparison between Dukaan and Bikayi, two popular e-commerce platforms, to help you make an informed decision. We will evaluate various aspects such as features, pricing, user experience, and customer support.

At a Glance: Dukaan Vs Bikayi

PriceFreemium (Basic plan is free, Pro plan starts at \$19/month)Freemium (Basic plan is free, Premium plan starts at \$16/month)
FeaturesProduct catalog, inventory management, payments, shipping, marketing, analytics, customer supportProduct catalog, inventory management, payments, shipping, marketing, analytics
IntegrationsFacebook, WhatsApp, Google Ads, Google Analytics, Razorpay, Instamojo, PaytmFacebook, WhatsApp, Google Ads, Google Analytics, Razorpay, Instamojo, Paytm
User-friendlinessEasy to useEasy to use
Customer support24/7 support24/7 support
OverallGood for small businessesGood for small businesses

Features and Functionality


Dukaan-Launch Your Online Store in 30 Seconds

Dukaan offers a comprehensive set of features designed to simplify the process of setting up and managing an online store. Its intuitive interface allows you to effortlessly create a professional-looking website, customize your store’s design, and manage products. Key features of Dukaan include:

  1. Easy Store Setup: Dukaan provides a seamless onboarding process, allowing you to quickly set up your store and start selling products online.
  2. Product Management: With Dukaan, you can easily add, edit, and organize your products. The platform supports various product types, including physical goods, digital downloads, and services.
  3. Payment Options: Dukaan integrates with popular payment gateways, enabling you to accept payments from customers conveniently. It supports multiple payment methods, including credit/debit cards, net banking, and digital wallets.
  4. Order Management: Dukaan simplifies order processing by providing a user-friendly dashboard to track orders, manage inventory, and generate invoices.
  5. Marketing and Promotions: The platform offers marketing tools such as discount codes, abandoned cart recovery, and integration with social media platforms to help you reach a wider audience and increase sales.


Bikayi-Build your ecommerce online store instantly

Bikayi is another feature-rich e-commerce platform that caters to small and medium-sized businesses. It offers a range of functionalities to create a compelling online presence and streamline your business operations. Let’s explore some notable features of Bikayi:

  1. User-Friendly Interface: Bikayi provides an intuitive interface that makes it easy to set up and manage your online store, even without technical expertise.
  2. Catalog Management: With Bikayi, you can efficiently manage your product catalog, including adding new products, updating prices, and organizing them into categories and collections.
  3. Multi-Channel Selling: Bikayi allows you to sell your products across multiple channels, including social media platforms like WhatsApp, Facebook, and Instagram, thereby expanding your reach.
  4. Order Tracking: The platform offers real-time order tracking, enabling you to keep your customers informed about the status of their purchases.
  5. Analytics and Reports: Bikayi provides insightful analytics and reports to help you monitor your store’s performance, track sales, and identify growth opportunities.

User Experience and Design

The user experience and design of an e-commerce platform greatly impact how customers interact with your online store. Let’s evaluate the user experience of Dukaan and Bikayi:

Dukaan User Experience

Dukaan focuses on simplicity and ease of use, providing a user-friendly interface that enables even beginners to create a visually appealing and functional online store. Its drag-and-drop editor allows you to customize your website effortlessly, making it suitable for individuals with minimal design experience.

Bikayi User Experience

Bikayi also prioritizes user experience, offering a clean and intuitive interface. It provides pre-designed templates and customization options, allowing you to create a unique online store that aligns with your brand. Bikayi’s interface is particularly well-suited for mobile commerce, as it optimizes the mobile shopping experience.

Customer Support

Having reliable customer support is crucial when running an online business. Let’s compare the customer support options provided by Dukaan and Bikayi:

Dukaan Customer Support

Dukaan offers customer support through multiple channels, including email, live chat, and an extensive knowledge base. Their support team is known for their responsiveness and helpfulness, ensuring that you receive timely assistance whenever you encounter any issues or have questions.

Bikayi Customer Support

Bikayi provides customer support through various channels, including email, phone, and live chat. Their support team is highly responsive and knowledgeable, ready to assist you with any technical or general inquiries.


In conclusion, both Dukaan and Bikayi are powerful e-commerce platforms that offer a range of features to help you establish and grow your online business. When deciding between the two, consider your specific requirements, budget, and the user experience you desire.

Conducting thorough research and evaluating your business needs will help you make an informed decision and select the ideal platform that will enable your business to thrive in the digital landscape.

Dukaan Vs Bikayi: Frequently Asked Question

Is Dukaan better than Bikayi?

The superiority of Dukaan or Bikayi depends on individual needs and preferences. Factors like features, ease of use, pricing, and integration options should be considered to make an informed decision.

What is the main difference between Dukaan and Bikayi?

Dukaan targets small and medium-sized businesses (SMBs) and offers multi-language support, while Bikayi focuses on local businesses, particularly in the Indian market, with a focus on WhatsApp-based catalogs and Indian language support. Customization options and additional features also differ between the two platforms.

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